Terms of service
Last Updated: August 2026
Welcome to ShiftLume. By accessing or purchasing from our website, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. General Information
This website is operated by ShiftLume.
Throughout the site, the terms “we,” “us,” and “our” refer to ShiftLume.
By visiting our website, purchasing our products, or using our services, you agree to comply with these Terms of Service and all applicable laws.
If you do not agree with these terms, please do not use our website.
2. Product Information
ShiftLume designs and sells rechargeable novelty keychain lights and everyday carry accessories.
We make every effort to display product information, images, colors, and descriptions as accurately as possible. However, slight variations may occur due to:
- Screen settings
- Lighting conditions
- Manufacturing variations
- 3D printing characteristics
Each ShiftLume product is individually produced and may have minor differences in surface texture, layer lines, or appearance.
These variations are considered normal characteristics of the manufacturing process and are not considered defects.
3. Product Use & Safety
ShiftLume products are designed for everyday illumination, gifting, and personal use.
ShiftLume is not a medical device and is not intended for:
- Medical diagnosis
- Pupil examination
- Clinical examination
- Treatment purposes
Do not shine the light directly into anyone’s eyes.
Please follow all safety instructions included with your product.
Do not:
- Modify the product
- Disassemble the battery
- Use damaged charging cables
- Expose the product to water or excessive heat
4. Orders & Payment
By placing an order, you agree that:
- All information provided during checkout is accurate and complete.
- You are authorized to use the payment method provided.
- You agree to pay all charges associated with your order.
We reserve the right to refuse or cancel orders at our discretion, including cases involving:
- Suspected fraud
- Incorrect pricing
- Payment issues
- Inventory or fulfillment limitations
If your order is canceled after payment has been processed, you will receive a full refund.
5. Made-to-Order Products
Many ShiftLume products are made to order.
Each product may require time for:
- Printing
- Assembly
- Testing
- Quality inspection
- Packaging
Please allow up to 14 business days for your order to be processed and shipped.
Processing time does not include shipping transit time.
6. Shipping
Shipping times are estimates only and may vary depending on:
- Destination
- Carrier delays
- Weather conditions
- Holidays
- Customs processing
Once your order has been shipped, ShiftLume is not responsible for delays caused by the shipping carrier.
Tracking information will be provided once available.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
To request a return or receive assistance, please contact us at:
Customers must provide:
- Order number
- Description of the issue
- Photos or videos when requested
Products returned without prior approval may not be accepted.
8. Incorrect Address Information
Customers are responsible for providing accurate shipping information during checkout.
If an order is delayed, lost, or returned due to an incorrect address provided by the customer, additional shipping costs may apply.
9. Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product images
- Text
- Graphics
- Website design
is owned by or licensed to ShiftLume and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
10. Third-Party Services
Our website may use third-party services, including:
- Payment processors
- Shipping providers
- Analytics tools
- Advertising platforms
These third parties may collect or process information according to their own privacy policies.
ShiftLume is not responsible for the practices of third-party services.
11. Limitation of Liability
To the maximum extent permitted by law, ShiftLume shall not be responsible for:
- Indirect damages
- Losses caused by misuse
- Improper installation or modification
- Normal product wear
- Delays caused by third parties
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
12. Disclaimer
ShiftLume products are sold as novelty rechargeable keychain lights intended for everyday illumination and gifting.
ShiftLume is independently designed and is not affiliated with, endorsed by, sponsored by, or manufactured by any medical-device company.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will be posted on this page with an updated revision date.
Your continued use of our website after changes are posted means you accept the updated terms.
14. Contact Us
If you have questions about these Terms of Service, please contact:
ShiftLume Support
Email:
support@shiftlume.com