Refund policy
30-Day Return Guarantee
We want you to love your ShiftLume.
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused or in original condition
- The product must include all original accessories
- Proof of purchase is required
Damaged or Defective Items
Every ShiftLume light is tested before shipping.
However, if your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with:
- Your order number
- Photos or videos showing the issue
We will review the issue and provide a replacement or suitable solution.
Return Shipping
For returns due to:
- Change of mind
- Incorrect order
- Personal preference
Customers are responsible for return shipping costs.
If the item is defective, damaged, or incorrect due to our mistake, ShiftLume will cover the replacement process.
Refunds
Once your return is received and inspected, your refund will be processed within 5–7 business days.
Refunds will be issued to the original payment method.
Please note that original shipping fees are non-refundable unless the return is due to an error on our part.
Customer Support
Have questions about your order?
We are happy to help.
Email us at:
Our team will respond within 1–2 business days.
Satisfaction Guarantee
At ShiftLume, we create products that combine humor, design, and everyday usefulness.
If your ShiftLume does not meet your expectations, contact us — we will do our best to make it right.