Everything you need to know about ShiftLume, charging, shipping, and product support.

Frequently Asked Questions

Shipping & Delivery

What’s included

Each order includes one ShiftLume rechargeable dual-light keychain, one USB-A to USB-C charging cable, one installed charging-port cover plus three spares, one replaceable carry loop, and one quick-start guide.

Processing time

Orders are processed within 2–3 business days. Each light is individually printed, assembled, charged, inspected, and tested.

Estimated delivery

After dispatch, free standard shipping is estimated at 7–12 business days, while Priority Shipping is estimated at 5–8 business days.

Tracking

A USPS tracking number is emailed shortly after the parcel is collected. USPS handles final-mile delivery, so early tracking may show “Label Created” or “Awaiting Item” until the parcel reaches the USPS network. Delivery estimates may vary due to carrier handoffs, holidays, weather, or destination.

Product & Lighting

What is ShiftLume?

ShiftLume is a compact, rechargeable dual-light keychain designed for everyday illumination and gifting.

It features a focused front beam and a wider side light with both warm and white lighting. Its playful shape is an inside joke many nurses will recognize, while its lighting functions make it useful for everyday tasks.

Is ShiftLume a medical penlight?

No. ShiftLume is a novelty rechargeable keychain light intended for general illumination and gifting.

It is not a medical device and is not intended for pupil examination, medical diagnosis, treatment, or any other clinical diagnostic use.

What lighting modes does it have?

ShiftLume includes two main lighting modes:

Focused front beam

A forward-facing light with four brightness settings, suitable for checking inside bags, finding keys, lighting small spaces, and seeing what is directly ahead.

Warm and white side light

A wider three-LED area light with:


  • 3 warm-light settings

  • 3 white-light settings

Warm light provides a softer glow, while white light offers clearer general illumination.

How do I control the light?

ShiftLume uses one button:


  • Single click while off: Turn on the last-used lighting mode

  • Double-click while off: Turn on the alternate lighting mode

  • Single click while on: Cycle through brightness or color settings

  • Double-click while on: Switch between the front beam and side light

  • Press and hold, then release: Turn the light off

Charging & Care

How do I charge ShiftLume?

Remove the charging-port cover and connect the included USB-A to USB-C charging cable.

The indicator light shows:


  • Red: Charging

  • Green: Fully charged

Replace the charging-port cover after charging.

How long does the battery last?

Runtime depends on the selected lighting mode and brightness level.

Typical runtimes include:


  • Side light at the lowest brightness: up to 8 hours

  • Front beam at low brightness: approximately 4.5 hours

  • Front beam at medium brightness: approximately 2–3 hours

  • Front beam at the highest continuous brightness: approximately 1 hour

The maximum boost setting is intended for short periods and provides a shorter runtime.

Is ShiftLume waterproof?

No. ShiftLume is not waterproof.

Keep it away from water, sinks, showers, liquids, and heavy moisture. Make sure the charging-port cover is installed when the charging port is not in use.

Are visible 3D-printing lines normal?

Yes. Each PLA shell is individually made using FDM 3D printing.

Subtle layer lines, seam marks, and minor surface variations are natural characteristics of the manufacturing process. These details may vary slightly between products and are not generally considered defects.

Returns & Support

What should I do if my item arrives damaged or does not work?

Please contact us within 7 days of delivery and provide:


  • Your order number

  • A short description of the issue

  • Clear photographs or a short video showing the problem

  • A photograph of the shipping package if it arrived damaged

Before contacting us about a light that does not turn on, please charge it fully and test both lighting modes.

Email: support@shiftlume.com

Response time: Within 1–2 business days

Still have a question?


Our support team is happy to help with product, order, and shipping questions.